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About ETDA



Background Background

ETDA Background

When speaking of the Electronic Transactions Development Agency (ETDA),
many would ask “Who is the ETDA?” and
“Why is there a need for the ETDA?”

ETDA was founded to provide responses to changes in economic and social structures due to the transition from an analog society to a digital society where everyone has access to news and information at their fingertips.

Conversations have moved beyond face-to-face meetings to online chats or video calls. A person from one part of the world can communicate with another person from the other side of the world within a second. Work communications and documents no longer need to be printed and submitted to offices. Documents can now be sent via systems with various forms of authentication and sender identifications. Meetings can now be held as e-meetings without needing space for large numbers of people. Commerce has transitioned from walking into a store to buy things to buying things on a screen. Payments can now also be made online.
Changes in the structure of peoples’ lives have created a need for agencies or organizations designed to support and govern services in the aforementioned topics in the digital world with reliable, secure and safe standards or “digital governance”, in other words. This can help the economy and societies grow in step with the world’s rapid changes.

This is why the ETDA was founded. The Agency was founded in 2011 to play a major role in promoting, supporting and developing electronic transactions (e-transactions) or online transactions under the Electronic Transactions Act of B.E. 2544 (A.D. 2001) (Revised Edition) and the Electronic Transactions Development Agency Act of B.E. 2562 (A.D. 2019).

The ETDA prioritizes 3 main sectors: government, private and public. All three sectors engage in the following types of transactions:
  • G2X, or Government-to-Government transactions, Government-to-Business transactions and Government-to-Citizen transactions.
  • B2X, or Business-to-Business transactions, Business-to-Government transactions and Business-to-Citizen transactions.
  • C2C, or Citizen-to-Citizen transactions such as transactions via social media platforms.
Some of these transactions are conducted through online services. Therefore, the ETDA has the responsibility to oversee the transactions, covering government- citizen dimensions such as e-services or platforms that are major components of electronic transactions.

Because online transactions may be vulnerable to fraud, data leaks, cyber-bullying, etc., digital governance must be promoted in the digital world.

To build the system-wide digital governance, the ETDA’s roles of promotion and regulation through its working mechanisms for digital governance consist of licensing, registration, notifications, standard-setting, legislation and sandbox-testing.

  • Licensing – Licenses are granted to platforms or providers of vital services. Vital services need special oversight due to the potential for widespread damage. This mechanism is necessary for vital service providers, meaning that service providers are required to apply for a license before providing vital services.
  • Registration – Because service risks are different, low-risk service providers may be required only to register.
  • Notifications – Extremely low-risk service providers may give be required only to give notifications. Minimal-risk services may be provided without notifications, registration or licenses.
  • Standard-setting – The ETDA continually works on standards. Electronic transactions must be based on the same standards of security and safety. Service user data must be maintained and have interoperability. Services provided by one provider must have interoperability with other providers and must be interchangeable.
  • Legislation – Legislation includes major laws such as acts concerned with electronic transactions including digital ID, and lower-level regulation such as royal decrees in order to clarify practical implementation in compliance with laws.
  • Sandbox-testing – Sandboxes are test sites for services unregulated by law. All parties have to create an understanding about services in sandboxes to control risk, and conduct limited initial experimentation of services. Once oversight and governance of services is understood, services may leave the sandbox.

In addition to licensing, registrations, notifications, legislation and sandbox-testing , the ETDA’s basic work is as follows:

  • Data Analysis –If laws are to be enacted with a view toward the future, data is needed to see what will happen in order to prevent laws from becoming obsolete in new technological environments.
  • Personnel Development – The ETDA develops personnel to be fully effective and useful in the electronic transactions ecosystem.
  • Consultation – The ETDA provides consultation for government agencies, private organizations or citizens in order to understand what is legal, illegal, appropriate, reliable or inadvisable when conducting electronic transactions.
  • Fraud Prevention – The ETDA emphasizes connections with platforms to provide education on self-defense and consultation, or accept complaints in order to coordinate with the agencies responsible and provide support for affected individuals.
  • Innovation Promotion – Because electronic transactions and digital services come with new technologies, the ETDA’s status as a governing agency over services may prevent newly fledged services from surviving. Therefore, the ETDA sees the significance of promoting innovation and sandboxes.

In short, “the ETDA is an organization designed to promote and drive Thailand’s economy and society to become a digital economy and society in which all sectors can conduct reliable transactions online with confidence, security and safety”.